We want you to get your hands on your Alair as easily and as quickly as possible. Need more information? DROP US A LINE AT INFO@ALAIRVAPORIZERS.COM
Orders over $160 qualify for free shipping. Orders under $160 are charged a flat rate of $15.
Orders placed on alairvaporizers.com are generally processed and shipped within 1-3 business days (pending credit verification). Processing and delivery times do not include Saturdays, Sundays and holidays.
WHERE WE SHIP
We ship within Canada, P.O. boxes included.
HOW WE SHIP
Packages are shipping via Canada Post.
Orders generally arrive in 5-7 business days after processing, depending on the destination.
TRACKING YOUR ORDER
An email with a tracking number will be sent by Canada Post once your package is on its way to the address you provided. Need more information about your package? Send us a note or give us a call.
DAMAGED OR LOST ITEMS
If you have any quality concerns or issues with arrival times, please contact us right away so that we can help make it right.
RETURNS & EXCHANGES
WARRANTY RETURN POLICY
If you have an issue with your product, please view our Alair Pen Care Tips & Troubleshooting guide. If you are still unable to resolve, please send us an email at firstname.lastname@example.org inclusive of a few photos and detailed description explaining the situation. We will work with you to determine the cause of the issue and find a resolution in a timely fashion. Note: faulty item must be kept on hand for assistance with warranty claims.
A 3-month warranty is offered on hardware, effective the day that your order was processed. This is non-transferable and only valid for first end user. Proof of purchase is required and must be from an Alair authorized dealer.
All online orders shipped from our fulfillment centre come with a prepaid return label. Please hold onto this in the event that we ask you to return product to us for inspection. One shipping label will be provided per order – no exceptions. If shipping label is misplaced, you will be responsible for return shipping charges.
Warranty is void if hardware has been tampered with or damaged from adaptations or adjustments.