We want you to get your hands on your Alair as easily and as quickly as possible. Need more information? Head over to our Contact page and drop us a line.
Orders over $160.00 qualify for free shipping. Orders under $100.00 are charged a flat rate of $15.00.
All orders placed on www.alairvaporizers.com will be processed and shipped by the following business day (pending credit verification). Processing and delivery times do not include Saturdays, Sundays and holidays.
WHERE WE SHIP
We ship within Canada.
We do not ship to PO boxes or freight forwarders. Please contact us for more information.
HOW WE SHIP
We ship our packages using UPS and Canada Post.
Orders will take approx. 3 business days to arrive after processing, depending on the destination and the shipping company.
TRACKING YOUR ORDER
Once you complete your order on www.alairvaporizers.com, you will receive an email at the address you provided in your transaction. An email with a tracking number will be sent once your package is on its way to the address you provided. Need more information about your package? Send us a note or give us a call.
DAMAGED OR LOST ITEMS
If you have any quality concerns or issues with arrival times, please contact us right away so that we can help make it right.
Easy Returns & Exchanges
We will exchange or refund unopened products within 14 days from the date your order was processed. Follow the instructions below under How To Return a Purchase. Because we want to make sure you are happy with your product and your experience, returns and exchanges are on us.
HOW TO RETURN A PRODUCT
Email firstname.lastname@example.org and let us know which products(s) you will be sending back, and whether you would like to exchange or return. We’ll sort out the details with you and let you know when you can expect your new item(s), or confirm that the return has been processed.