FAQ

 

Pen

Is the pen rechargeable? How do I recharge it?
The pen is USB rechargeable. Unscrew the pen where the gold cartridge meets the black battery. Screw the battery into the USB charger, and plug into a USB outlet. You will know your pen needs to be recharged when the light on the end blinks three times.

How should I store my cartridges?
We recommend storing them tip down in a cool place out of direct sunlight.

How long does my Alair pen last?
Each Alair cartridge will last approximately 150+ draws on average.

How do I clean my Alair Pen?
Unscrew the cartridge from the battery. Using an alcohol wipe or a small amount of rubbing alcohol on tissue, lightly wipe the entire surface of the cartridge. Do the same with the pen body (battery), being careful not to touch the atomizer. Wait for the alcohol to dry before using again.
 

Ordering

How do I order?
Email your order to info@alairvaporizers.com with what you would like to order, and which strain. Please allow at least 24 hours for us to respond to your email request.

What do I need to provide to order?
To order from Alair, you need be 19+ and provide valid government issued photo ID that clearly shows your name, birth date, expiry date and photo. You will only need to submit this on your first order. We do not store your information.

How can I pay?
At this time, we only accept Interac e-transfers. For more information on sending e-transfers, please consult your personal banking institution or the Interac website, here.

How much does shipping cost? 
Orders over $160 qualify for free shipping. For orders under $160, a shipping fee of $15 (plus tax) will be added.

When will my order ship?
Due to high volume of requests, order processing times can vary. We do our best to process all orders received during business hours within 24 to 48 hours of receiving payment. If you send your payment on a Friday anytime after 9am PST through Sunday, your order will be processed on the Monday after the weekend.

How does my order ship? Can I track it?
We will provide you with a tracking number 48 hours after payment has been received. All ALAIR products are shipped via ground by Canada Post, and will be delivered within 2 – 11 business days (most within 3 business days); please contact us if you have not received your order within this time.

What happens if my package doesn’t arrive?
Please send an email to info@alairvaporizers.com with your full name and tracking number and we will assist you.
 

Warranty

My pen isn’t working. What do I do?
If you purchased your pen from a local retailer, please visit your local retailer for assistance with warranty. If you purchased your pen directly from us, please email info@alairvaporizers.com.
 
How long is the warranty on my Alair pen?
We offer a six month warranty on Alair products from date of purchase with receipt.